Returns & Refunds

What if I don't like the product I ordered when it arrives?

We're pretty sure you’ll Love It. but if not you can return it to us within 14 days of delivery for a full refund less return or collection costs set once the product has been returned to us. Simply contact us within 14 days of receiving your product(s) and we will assist you with your return.

Contact us about your return here

What if the item is damaged when it arrives or you are sent the wrong item?

We check all orders before dispatch to make sure you receive them in perfect order but it’s important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it appeared to be in good condition when you received it. If you’re not happy with the goods when you inspect them, let our delivery partner know or note this on the form and contact us.

If you only realise after the delivery that you're unhappy with the quality, or if we've sent you the wrong item, just contact us within 14 days of delivery, ideally sending us photos of the damage.

Our team will assess your complaint and tell you how to return the item or arrange to collect the item from you, and either give you a full refund, arrange for a repair, or order you a replacement.

Contact us about your faulty or damaged product here

Can I cancel an order if I change my mind?

Yes - you can cancel at any time before your item is dispatched/sent to our delivery partners. Simply contact us and we'll cancel your order and give you a full refund.

Contact us about cancelling your order here

Cancellations made after the dispatch of your item(s) will need to be made at the time of delivery, via a refusal of delivery or within 14 days of delivery by contacting us. Once you have notified us of your unwanted item, we will arrange for collection of the item by our courier, who will advise you of a proposed collection date shortly after. You will receive a full refund (less return or collection costs set out below) once the product has been returned to us.

Contact us about returning your order here

What do we charge to collect items?

If you need to return an item because it is faulty or as a result of something we have done wrong, we will not charge you for the return or collection costs. If, however, you simply change your mind and wish to cancel the order after delivery, you will need to pay the return or collection costs.

How long will my refund take?

For security reasons we can only make refunds to the original payment method you used to place your order.  Refunds can take between 1 - 3 days for us to process but may take up to 7 days to appear in your account after processing.

If you have questions regarding your refund contact us here 

 

Read our full Terms & Conditions here