What to do if you receive a damaged item?
Our team take every care to ensure your item arrives in perfect condition.
Each order is checked before despatch, covered in a protective film and wrapped carefully before handing to our courier. But occasionally items are damaged in transit - here's what to do if that happens
HOW TO REPORT AN ITEM DELIVERED DAMAGED
You must inform inform us within 48hrs. For website orders email us on firstname.lastname@example.org & include your order number. Etsy customers can report via Etsy platform or on email@example.com
Please attach the following photos with your email
- Photo(s) showing the damage
- Photo showing address label attached to the box
- Photo showing outside of box
- Photo showing packaging inside of the box
We thank you for your co-operation and aim to replace any damaged item as quickly as possible.