What to do if you receive a damaged item?

Our team take every care to ensure your item arrives in perfect condition. 

Each order is checked before despatch, covered in a protective film and wrapped carefully before handing to our courier. But occasionally items are damaged in transit - here's what to do if that happens

HOW TO REPORT AN ITEM DELIVERED DAMAGED

You must inform inform us within 48hrs. For website orders email us on customerservice@loveitownit.co.uk & include your order number.  Etsy customers can report via Etsy platform or on customerservice@loveitownit.co.uk 

Please attach the following photos with your email

  • Photo(s) showing the damage
  • Photo showing address label attached to the box
  • Photo showing outside of box
  • Photo showing packaging inside of the box

We thank you for your co-operation and aim to replace any damaged item as quickly as possible.